- The interaction between living and maintenance
To live in a rented apartment is an interaction between a tenant and a landlord. Laws, conduct, the terms and conditions of a lease agreement and other relevant documents regulate this interaction.
A tenant has the right to domestic peace in the apartment he/she rents but must at the same time take responsibility for several things. (What rights a landlord has to go into a rented apartment and the terms and conditions of a lease agreement are discussed more in detail in the section ”maintenance”)
The landlord has the right to obtain rent but is also responsible for several things.
Please keep in mind that your landlord might not be aware of what problems/damages/faults there might be in the apartment or in the building. Therefore it is very important to, as soon as you notice damages or defects, inform your landlord about this by filling out a notice of defect form. TYS values all feedback from tenants about their housing and welcomes all suggestions for improvements as well as request for what things should kept the same.
On this section you will find a large information package including the things that are important to keep in mind regarding the technical parts of your housing. This information is important to read directly after moving in or at the very latest when a problems or questions occur. Here can you see the contractual obligations of the two parties in the lease (tenant and landlord) are described in table form.
The landlords’ responsibilities
The apartment should be habitable for a new tenant.
The landlord shall give the tenant access to the apartment on the first workday after the lease has entered into force. Exceptions to the move-in date can be made if they have been agreed upon in the lease.
The apartment should be in a condition that can be accepted by the tenant with regard to the age of the apartment, the general conditions of apartments in the housing area and other local circumstances. If the apartments condition does not correspond to the expected condition the tenant should immediately be in contact with the landlord and the landlord must immediately start with the needed repairs. If you think that your apartment is not in acceptable condition, read more about how you should proceed in the section Moving-in.
The tenant that is moving out is responsible for cleaning and emptying the apartment, at the latest on first workday after the termination of lease. If the apartment is not cleaned before the new tenant moves in the tenant that is moving in should inform the landlord about this.
Unfortunately sometimes a situation can occur where the new tenant is moving in while the old tenant is still moving out. This can occur since the law states that the old tenant must, at the latest, give up half of the apartment at 12 am on the move-out day i.e. you as a new tenant will not have access to the whole apartment to begin with. This is unfortunately something that the landlord cannot affect in any way.
The landlord is responsible for renovating and repairing normal wear and tear damages in the apartment as well as the ongoing maintenance of the properties.
Normal wear and tear damages in an apartment is for example that it is natural that surfaces get worn with age. The ongoing maintenance is instead to make sure that the real estates, facilities and machines/systems that affect the automation in the buildings (heating, water etc) are inspected, serviced and maintain on a regular basis.
The landlord is also responsible for the maintenance of the common areas appliances (shared kitchens, laundry rooms etc.)
The landlord is responsible for the maintenance of the green areas, walkways and other areas of the yard around the property.
Also the maintenance and cleaning of the common areas inside the property (corridors, shared kitchens, saunas and laundry rooms) is the landlord’s responsibility. (Tenants’ should however always clean up after themselves when using the facilities in the common areas).
It is also the landlord’s responsibility to make sure that the ventilation and heating systems, hot water and sewages system, electrical system as well as the telecommunications (internet, TV) work properly and to take care of the maintenance of them.
The tenants responsibilities
You as a tenant are not allowed to renovate or to make cosmetic changes in the apartment without permission from your landlord. If you want to paint the walls, put up wallpaper or to make other cosmetic changes you need to obtain permission. If you as a tenant begin to make cosmetic changes or renovate without permission, your landlord can decide to terminate the lease and can also be entitled to compensation from you. A tenant that has renovated the apartment without permission has no right to receive compensation for the work he/she has done or for the materials used.
You are allowed to put up pictures, mirrors and shelves on the wall, but this should done in moderation. When putting up something on the walls it is important to be careful not to damage the wall materials. If there is a picture rail use this. If there, when moving-out, is a unreasonable amount of holes or big marks in the wall the tenant may be liable to pay for the damages.
To take care of your apartment, normal wear and tear
A tenant is according to the law responsible for taking care of the apartment he/she lives in. This also includes to fulfill the cleaning requirements, and to some extent, a maintenance responsibility: see the contractual obligations of the two parties in the lease (tenant and landlord) table and the guidelines for electronics and other equipment
Through good cooperation we can together make sure that there also in future will be cheap apartments in good condition for students to rent.
As a tenant you are not responsible for the normal wear and tear, but you are held liable to pay for damages that you have caused your landlord on purpose, through negligence or other forms of mismanagement. The tenant is also responsible for the damages cause by visitors or the tenant’s own pets. In other words you as a tenant can avoid doing things that in one way or another can cause damaged on the apartment.
A few examples of things that are not considered as normal wear and tear:
When a laminate floor is water damaged and scratched due to wet shoes and gravel brought in by your shoes; As a tenant you could have taken better care of your apartment by doing one simple thing: Buying a doormat. The doormat would have protected the laminate floor from being ruined by the water and gravel.
The bathroom door and the furniture in the bathroom often get water damaged by the water splashing from the shower; You as a tenant could have prevented this from happening by buying a proper shower curtain.
On the walls there can often be large disturbing hole caused by wall brackets; As a tenant you are happy to, in moderation, put up for example pictures and shelves, but when placing them, please be careful and make as few and small holes as possible. Always keep in mind that when you put up something on the walls, please make sure to leave as little traces on the wall as possible.
When it is, when moving out, not possible to clean the stove or oven anymore; If you as a tenant had made sure to always clean up after yourself when cooking food and had done a weekly clean-up, the food traces after on the stove or in the oven would not be so difficult to remove during your regular cleaning or in connection with the move-out cleaning.
When an accident happens the best security is always to have a comprehensive home insurance. Please keep in mind that the landlord’s property insurance or liability to pay for damages do not cover your personal belonging.
Cleaning your apartment is an essential part in the caretaking of an apartment. If you clean your apartment regularly during the time you live there, no unpleasant problems will pop-up when it is time for the move-out cleaning and you will as well have a pleasant and nice home the whole time you live there.
The responsibility to notify
The tenant and the landlord has a shared responsibility to take care of the apartment, but it is the tenant who on a daily basis can make sure that the apartment is kept in good condition. Therefore you as a tenant have a responsibility to notify your landlord about damages or defects that the landlord is responsible for repairing. A notice of defects should always be made immediately after the discovery that something is not right for example when water does not run down the floor drain or when a fridge starts to act strange. By doing this, the faults can be fixed before they develop into larger and more complex problems that are harder to fix. All of the tenants in TYS different housing locations can fill out the notice of defect form at the Tenant Pages.
When it comes to the normal wear and tear, it is not something that the tenant has to notify about unless you are unsure if the normal wear and tear has damaged something in your apartment. To be on the safe side it is good to fill out a notice of defect form. If the fault endangers the apartment, you as a tenant should immediately try to limit the damages (for example if you discover a water damage or if water is running into the foundation or to another place where it can cause great damage you should then try to limit the damages by for example putting a bucket underneath the running water).
Please remember that if you do not inform about the defects that you have discovered, you can be held liable to pay for the damages caused by the defect. It is also important to remember that in such a case when the tenant could be entitled to a reduced rent, this only applies if the tenant has fulfilled its responsibility to notify.
The heating in all of TYS's properties is automated by the house. The target temperature is the recommended +21 °C. The automation adjusts the water in the apartments' radiators depending on the outside temperature. Bathrooms often have a separate heating system and therefore bathroom radiators and possible underfloor heating are kept on throughout the year in many apartments. This way humid areas can be dried faster.
If you think your apartment is too cold:
Make sure the radiator thermostat is open. When the thermostat is turned to the highest setting, it should heat the indoor air to about +21 °C.
Do not cover the thermostats with thick curtains or furniture. Keep furniture at least 20 cm away from the thermostats.
Notice that if the outside temperature is e.g. +10 °C, the water circulating in the radiators is about +31 degrees. The radiator feels cool to the touch, even though it already heats the indoor air. Furthermore, when functioning correctly, the radiator often feels cooler on the top than on the bottom. There is no need to worry if the radiator is not evenly warm.
Use a thermometer to determine if the temperature is constantly or repeatedly under the recommendation (+20-22 °C). Measure the temperature at a height of 1,1 metres and at a 0,6 metres distance from the wall, at minimum.
If the measured temperature is under +20 °C, and all of the above considerations have been noted, make a notice of defect. Include the measured temperature in the notice.
Never attempt to bleed the radiators under any circumstance. If a radiator is making a "bubbling" sound, make a notice of defect.
If you feel your apartment is too hot, make sure the radiators' thermostats are in the closed position. During daytime in the summer, it is recommended that curtains are kept closed and that the apartment is aired out at evenings and nights. Make sure that the supply air valves are open and that the exhaust air valves are functioning correctly (see: Air conditioning and indoor air). The use of mobile cooling devices is strictly forbidden
- Air conditioning and indoor air
The basis of air conditioning and clean indoor air is that air is constantly exhausted from the apartment and replaced with fresh outside air. The purpose of air conditioning is to keep the indoor air fresh, and to remove humidity and impurities. The exhaust air conditioning in TYS's properties operates mechanically , and it is kept running constantly (with two hours of enhanced operation in both the morning and the afternoon). Exhaust air valves, in other words valves through which air moves out of the apartment, are usually located in "dirty and humid environments", such as the kitchen, the bathroom or the wardrobe. Supply air valves, which let fresh outside air into the apartment, are located by the window, usually above the radiator, so that the radiator already heats the air as it enters the apartment.
It is important that both the supply air valves and the exhaust air valves are kept open and cleaned regularly.
If the supply air valves are obstructed, the air conditioning system will start taking in air from the second most viable source, such as the letter box or the drain. It is therefore extremely important that the supply air valves are never fully closed or obstructed with, for instance, tape. Many supply air valve models have different settings, which can be adjusted according to e.g. the outside temperature (summer and winter settings). If the valve is in the open position, but no fresh air comes through, make a notice of defect.
Checking if the exhaust air valve is working correctly is easy: place a piece of toilet paper or paper tissue on the valve. If the paper stays in place, the air conditioning is working correctly. If the piece of paper instead falls off, the air conditioning is not removing air from your apartment, and the reason must be identified. Air conditioning valves gather dust over time, and they need to be washed whenever necessary. The valve must never be adjusted during washing. Instead, detach it completely (from the flange) by turning it anticlockwise and wash it carefully with a mild dish soap or a similar chemical. Cleaning the exhaust air valve regularly is the tenant's responsibility.
Leave the bathroom door slightly open after using the shower and while drying laundry, so that the supply air valve takes in air from elsewhere in the apartment: the bathroom will dry faster and the valve won't take in foul-smelling air from the drain.
- Water and plumbing
The water in TYS properties comes from the Turku water treatment facility. Warm household water is about +55-60°C. If you are not getting warm water in your apartment, are getting no water at all, or the water temperature is unsteady for a long period of time, the reason needs to be identified, as the cause may be a leaking pipe or a fault in the automation. Check the web page for the Turku water treatment facility (only in Finnish), in case there is a larger problem, which your proprietor alone cannot fix. If you cannot find an explanation on the web page, and you have not received a notice by email, please make a notice of defect as soon as possible.
Sinks and drain traps
Always attempt to prevent blockages from forming, and make a notice of defect to immediately inform of difficult blockages, all kinds of leaks, as well as damages and hairline cracks to the sink. If you notice that the water is not running down the floor drain or that the floor drain is backing up, you should immediately do a notice of defect. By doing this something can be done to the problem before the situation gets worse. If it is instead the water in your sink that will not drain or drains slowly, you can try to pour a little plug and clean detergent into it. If this does not help, the clog is further down the pipe. If water does not run down at all the situation is urgent and actions need to be taken asap. In situations like this you need to contact your landlord or call the hotline number straight away! If the water does not run down the drain well the reason might be that the pipe is clogged further down the line. If a clog like that is not opened it might later on cause the drain to back up black and dirty water. If you have not reported about the fault in time, you as the tenant can be held liable to pay for the damages cause by the clog.
Do not put leftover food, oils or greases into the drain, as they will gradually pile up in the pipes and cause a blockage. Oils and greases can, for example, be placed in a sealed plastic bottle, which can then be thrown in the garbage. If the sink drain is partially clogged or works inefficiently, a chemical drain cleaner, available at grocery stores, can help. Always make a notice of defect if the drain is fully clogged, and report urgent cases at evenings or weekends by calling the service number (contact info at the bottom of the page). Do not open the drain trap yourself.
Leftover food, hygiene products and other inappropriate items do not belong in the toilet, as they can cause a blockage in the toilet or further down the drain pipes.
Always make a notice of defect if the toilet seat is not working correctly, e.g. if the toilet is clogged, leaks onto the floor, if the water runs constantly, there is a crack (including hairline cracks), or if the flush is not working correctly. If the toilet is clogged and you have a plunger, you can try to carefully open the blockage. However, it is the proprietor's responsibility to unclog a toilet.
Even if inappropriate items go through the property's drainage system, they will eventually cause harm at the water treatment plant. By taking responsibility in small everyday acts, we can ensure that water circulates smoothly throughout the whole process.
Shower and faucet equipment
Always make a notice of defect about dripping shower or faucet equipment. Do not replace faulty faucets or shower parts yourself: these parts wear out over time, and they must be replaced occasionally. This is so-called normal wearing, which the proprietor is responsible for servicing. Notify the real estate management also if any aforementioned equipment is broken by accident.
Dishwasher and washing machine
See: Machines and appliances
In TYS apartments, cleaning the floor drains regularly is the tenant's responsibility. If the floor drain does not function correctly despite cleaning, make a notice of defect, as the blockage might be further down in the piping. In most cases, hair and other usual cleaning waste has accumulated in the drain, which prevents water from flowing into the sewer system.
- Electricity and fuses
TYS apartments are equipped with lamp sockets for ceiling lamps. Lamp sockets always have a backplate and a hook, and additionally a screw terminal or a plug, depending on the model. A lamp socket needs to have all three of these parts, or otherwise the installation is insufficient. When moving out, make sure that the lamp sockets have all the aforementioned parts. Likewise, when you move in, carefully check that all the required parts can be found in the lamp sockets. Installing a ceiling light is the tenant's own responsibility. If you are unsure about the installation, contact a professional for assistance.
Tip! If the lamp socket in your apartment uses a plug, but your lamp instead has only cables: do not take the lamp socket apart. Instead, get an adapter, a so-called lamp plug, which can be purchased for a few euros from hardware stores and larger supermarkets.
TYS apartments do not have dimmer switches. Chandelier switches can be found in many apartments, usually in the living room. A ceiling lamp socket with a chandelier switch has a screw terminal and 3 or 4 cables. The light switch for a ceiling lamp socket with a chandelier switch always has two buttons. However, not all two-button light switches and 3-cord screw terminals are sockets with a chandelier switch. The only practical way to make sure is to install the lamp.
The light switches in TYS apartments are for the most part regular switches, but some apartments are equipped with, among others, so-called chandelier switches. If the light switch is damaged in any way, make a notice of defect. Do not attempt to repair or modify the light switches yourself.
TYS apartments have both grounded and non-grounded power sockets. All sockets located in bathrooms or possible balconies are always grounded. If a power socket is damaged in any way, make a notice of defect. Do not attempt to repair or modify the sockets yourself. There can also be outlets with a built-in residual-current device, RCD. This is common in bathrooms as well as in bathroom cabinets with lamps (the electrical outlet inside the cabinet has a built-in RCD. The RCD is usually placed above the upper lamp globe. There is usually information about the RCD on the lamp globe).
Ceiling lamps, kitchen lamps, bathroom lamps
All bathrooms in TYS apartments have a lamp provided by the proprietor. The lamp can be on the ceiling, the wall, or integrated to the bathroom cabinet. Kitchen lamps usually also have fluorescent lights provided by TYS. All dorm rooms also have lights courtesy of TYS in the kitchen and the entrance hall. Other apartments can also have lamps provided by TYS in e.g. the wardrobe or the entrance hall. Do not replace any lamps provided by the proprietor with your own.
The tenant is always responsible for changing the light bulb. All other service tasks are to be done by the lessor. If there is a problem with a lamp other than a burnt-out light bulb, make a notice of defect. Also, make sure to always check the fuse before making a notice. Light bulbs can be purchased in regular grocery stores or hardware stores. It is often wise to take the old light with you for reference. Before you replace a light, turn off the power. Power to a lamp equipped with a plug is turned off by unplugging it from the lamp socket. The power to a ceiling or wall lamp can be reliably turned off with the apartment's main power switch or by removing the light group fuse.
The refrigerator and oven lights are covered in the section for Machines and appliances.
Antenna, TV, phone and network sockets
Many TYS apartments no longer have a telephone plug installed. The network and TV cable sockets can instead be found in all of TYS's apartments. In dorm rooms, they can found in every bedroom.
The network socket is marked with a code that indicates the location of the socket to the internet service provider. The code can be important in case of defects. To open the internet connection, you will need an RJ45 cable to plug into the computer or alternatively to a wireless router.
If the socket is damaged, make a notice of defect. If the socket appears to be fine, but there is a problem with the connection, address your notice to the University of Turku IT services.
For TV use, all TYS apartments have a cable antenna system (the service provider is Sonera, with the exceptions of Ironside and Auringonnousu, where the provider is DNA.) Make sure that your appliances are compatible with cable network. Installing a TV and/or a digital adapter and updating the channel list are the tenant's responsibility. Notice that when you move into a new apartment, you usually have to reset the factory settings in order to update the channels. If you cannot get the channels to show despite correct settings and having correctly working cables, make a notice of defect. Notice, however, that if the service personnel identify the problem to be your appliances or cables, you will be billed for the visit. To avoid unnecessary costs, first carefully make sure that the fault is not in your appliances.
Replacing the fuses is the tenant's responsibility. In other words, you can restore power yourself after a fuse blows. The fuse box is usually located in the entrance hall, but it can also be in the wardrobe or the kitchen. In the single bedroom apartments with communal kitchens on the student village's western side, the fuses (automatic fuses) can be found in the hallway.
It is recommended that you get to know the fuse box as soon as you move in. Always turn the power off with the main power switch before replacing a fuse! Fuses are designed to melt in case of electricity overload. A faulty appliance, for example, can blow a fuse. When identifying the source of the defect, check that your appliances are not faulty. If the fuse immediately blows again, the problem is more likely to be in your appliance.
Fuses can be the traditional porcelain, or plug cartridge fuses, which are available at regular grocery stores. When a fuse blows, the marking usually snaps off, but unfortunately this does not always happen. Trying out a new fuse is therefore recommended, even if the marking has not snapped off.
An automatic fuse does not require replacing. Instead, in the event of burning out, the fuse's switch is turned in the off-position and must be turned back on. In this case as well, you need to make sure the defect is not in your appliance, and to stop using a faulty appliance. If an automatic fuse blows repeatedly, make a notice of defect. An automatic fuse will break if it is turned back on repeatedly.
Notice that the tenant will be billed for any damages caused by using faulty appliances.
Residual current devices
Some of the fuse boxes have residual current devices. There may also be residual current devices for individual power sockets. This device guards against fault currents, cuts off harmful currents and voltages and protects the user in case they accidentally touch charged parts. More specifically, the residual current device is a switch, located in the fuse box or next to a power socket. Test the residual current devices a few times a year. This is done by pressing the test button, which will activate the fault current protection. Next, turn the residual current device back on. If the device does not activate by pressing the test button, make a notice of defect.
If the residual current device is activated at any other time than when the test button is pressed, there is a fault in an appliance. If the device goes off repeatedly, the source of the fault must be identified. Unplug all electrical devices connected to the fuse in question and test one by one which appliance is the cause of the problem. Do not continue to connect the faulty appliance to AC power. If the appliance is one provided by the proprietor, make a notice of defect, where you indicate that the appliance repeatedly sets off the residual current device. The defect can also be in the power socket. You can test this by plugging some other appliance in the same power socket.
- Machines and appliances
When you are making a notice of defect about a household appliance, check (and, if necessary, replace/switch on) the fuse, and make sure that the power cable is plugged in. Include in the notice the appliance's make and model, and describe the defect in as much detail as possible. Notice: the dish washer and washing machine are under the tenant's responsibility, as are also the tenant's own appliances, such as a coffee maker, microwave, etc.
The refrigerator's target temperature is +6-8 °C and the freezer's is -18 °C. If you find that the temperature is not stable, or that it is clearly too high or low, make a notice of defect (if possible, write down the temperature of the appliance). If the freezer is too cold, make sure that the quick freeze function is not on before making a notice of defect. Check also the refrigerator and freezer door seals regularly.
The quick freeze function is meant for freezing large amounts of food items faster. If the quick freeze button is constantly on, (usually indicated by an orange light and the letter S) the freezer will constantly run too cold and it will not preserve your foods optimally. Furthermore, using the function constantly wastes energy and overloads the appliance, which creates a fire hazard.
Do not obstruct airflow in the refrigerator. Make sure that foods items do not touch the back wall of the refrigerator. The refrigerator's water drain is located in the back wall. It can be cleaned with, for instance, a cotton swab.
Defrost the freezer or freezer compartment regularly, for example twice a year, unless the freezer does it automatically. Collect the drain water in an appropriate receptacle, or by placing a towel in front of the appliance. Never leave the freezer unattended during defrosting. Defrosting the freezer takes time. Do not attempt to speed up the process by force. If necessary, you can place a receptacle filled with hot water inside the freezer to speed up the defrosting. A quite usual problem that occurs in fridges with a freezing compartment, is that the compartment is so full of ice that the hatch cannot be closed properly so the freezing compartment starts to cool down the air in the whole fridge.
Always leave the doors open when you unplug the appliance. This way stuffy air and mold will not accumulate inside the appliance when it is not in use. Clean the refrigerator regularly.
Replacing the refrigerator light is TYS's responsibility. If the light burns out, make a notice of defect. The defrost drain is placed next to the back wall in the fridge. It is important to make sure that it is not clogged. It can be cleaned by using a cotton swab and with that carefully remove dirt from the hole. When your fridge or freezer does not work, start by controlling the fuses and if it is plugged in properly. If it still wont work, fill out a notice of defects form and try to describe the problem as detailed as possible: Does the fridge sound to loud? Is water collected in the bottom of the fridge? Are the seals not tight? Is the indicator light lit even tough the fridge/freezer is not cold? Etc. The more in detail you describe the problem the faster and easier it can be fixed.
Stove and oven
Clean the oven and the stoves regularly. A good tool for cleaning the oven is a foaming oven cleaner, which removes burnt grease and dirt effectively. It is fairly common that an oven does not bake evenly on all sides. The oven can often bake more efficiently near the door or in the back.
Replacing the oven light is TYS's responsibility. If the light burns out, make a notice of defect. Stove and oven: The most important thing is to clean the oven and stove regularly. If you do not clean your stovetop or oven in conjunction with making food, it will always be much harder to remove the stains when it is time to clean them. Before filling out a notice of defect form about a stove or an oven, control the fuses (the stove usually have several fuses connected to it) and check if it is plugged in properly (the stove usually have several energy sources). If it still wont work, fill out a notice of defects form and try to describe in detail what is wrong with the stove or oven: Is one of the burners on the cook top broken? Is one of the switches broken? Does not the light come on in the oven even tough the oven is on and hot? Also mention in the notice of defect form if you have checked the fuses and if it is plugged to the wall. If a burner on the cook top has a crack on it, do not under any circumstances use it! Do a notice of defect immediately since this can be dangerous.
Kitchen hood exhaust
Most kitchens are equipped with a hood exhaust, which operates as a part of air conditioning. The hood exhausts are connected to the AC system, so they are in effect always "on". During periods of enhanced operation, (a couple of hours both at mornings and nights) the hood sucks in air more effectively than normal. TYS apartments in Henrikki have exhaust hoods which are powered by their own motors.
In order to have the air conditioning function effectively, the tenant must clean the hood exhaust grease filter regularly. A dirty grease filter is also a fire hazard. Detach the grease filter and wash it with dish soap either by hand or in a dishwasher. Notice that you also need to wash the grease filter when you move out of the apartment. Before filling out a notice of defect form, check the fuses and please state what model you have (if information about the model can be seen).
Dishwasher and washing machine
The lessor does not provide a dishwasher or a washing machine. If your apartment has one of these appliances when you move in, and you have not arranged the matter with the previous occupant, notify TYS, and service personnel will come pick it up. Not reporting the matter will be interpreted as taking the appliance under your responsibility. In this case, the new tenant is liable for any damages caused by the previous owner's faulty installation and water damages. Installing a dishwasher and a washing machine is the occupant's responsibility. TYS requires that a professional plumber performs the installation.
Notice that not all household insurances cover water damages if the dishwasher or washing machine has not been installed by a professional plumber. Never leave the dishwasher or washing machine unattended. Incoming water must always be closed when the appliance is not in use.
In some apartments, the bathrooms have a water connection for a washing machine. A washing machine requires an incoming water connection, either under the sink or integrated to the wall. You also need a drain water connection under the sink or in the wall. If these are not available, the drain water can be directed into the toilet. Never direct the washing machine's drain water into the floor drain. If there is no incoming water connection in the bathroom, a washing machine can not be installed. Furthermore, the bathroom must have an appropriate power socket. Do not draw power from another room.
Some apartments are equipped with a water connection for a dish washer (drain and incoming water piping) and a grounded power socket. Do not install a dishwasher, if there is no water connection. If there is a cupboard in the dishwasher's spot, make a notice of defect about taking apart the cupboard. Service personnel will come take it apart. The tenant is responsible for storing the cupboard frame.
Place a safety trough under the dishwasher to prevent water damage. Never leave the dishwasher nor the washing machine on unattended!
The dishwasher and washing machine drain and incoming water connections must have appropriate pluggings in place whenever an appliance is not connected (e.g. when moving out!) If the connections drip or leak water, or the appropriate pluggings are missing, make a notice of defect. TYS's dishwasher and washing machine water connections are equipped with anti-siphonage valves.
All TYS properties have laundry rooms. Book the washing machine online.
TV, phone, internet
See: Electricity and fuses.
- Tenant's renovations
Tenants are not allowed to make any repairs or renovations in the apartments without permission from the lessor. Painting the walls, wallpapering and modifying the structures (including peepholes and security chains) all REQUIRE PERMISSION. Making unauthorized repairs or renovations in the apartment can be basis for the lessor to break lease with the tenant and claim damages. The tenant is not eligible for reimbursement for unauthorized work or materials expenses.
Mounting framed pictures, shelves and mirrors etc. on the walls is permitted, in modest degrees. The wall material must be considered when mounting. If the apartment has picture frame mouldings, they must be used for mounting. The tenant is liable to pay damages for unreasonably copious or large marks and holes in the walls.
Setting up fences or screens of any kind is not allowed in the student village apartment yards. If you want to mark the limits of your yard, you can place green mesh fence between the existing barriers. The yard area must not be extended. Place the green mesh fence between the two ends of the barriers.
- Fixtures and fittings
Tenant is responsible for taking care of the fixtures and fittings in the apartment (such as the kitchen and bathroom units) and you should immediately be in touch with your landlord if there is any damage on them. Normal wear and tear is your landlord’s responsibility but you as a tenant are held liable to pay for damages that you have caused to the interior on purpose, through negligence or other forms of mismanagement. Threat the fittings and fixture carefully: For example do not put any warm saucepans on the kitchen worktop, always use a cutting board when you cut something with a knife, make sure to wipe off water from water sensitive surfaces and regularly clean the kitchen and bathroom units. In most cases it is better to fill out a notice of defect form immediately when you notice that something is wrong: For example if a door hinge has started to come loose, it is much easier to fix it straight away than to wait until the whole door comes off.
- Property quality and maintenance
The apartment inspections are a vital part of the maintenance of the apartments. Both from the housing cards tenant fill in and TYS own or ordered inspections, TYS gains valuable information about the apartments conditions and repair needs. Since the apartments frequently change tenants the apartments lifetime is shortened but at the same time this contributes to that the apartments condition and repair need are controlled more often than normally.
In the housing card that a tenant fills in he/she can write down any defects and wear and tear on the apartment. When this information reaches the landlord, the landlord can decide what repair work needs to be done. If you move in to an apartment and discover that it is untidy you should contact your landlord immediately so that your landlord can take the necessary actions.
TYS always inspect an apartment when a lease has been terminated. Based on what the inspection shows TYS decided if the apartment can be rented out immediately or if it is in need of more large-scaled repair work (such as that floors and walls needs to be fixed) and must because of this be of the rent market for a period of time. When the renovation is finished the apartment will be rented out again.
Maintenance quality management and quality control
TYS used to examine the maintenance and repair needs per housing area. Nowadays TYS strives to continuously inspect their properties. Thought these inspections the repair needs are determined.
Alongside with the actual property inspection, the property inspection is also integrated in both TYS and the contractors (for example the property service management companies) daily work. The roofs and the property technology are controlled on a regular basis together with several other regular controls of the buildings conditions. Each buildings condition is inspected and followed up separately.
Information to tenants and instructions to the contractors.
The basis of TYS´s information to tenants is what the Rent Act states regarding information to tenants:
Tenants should be informed about repair works in the their apartment at least two weeks in advance and larger repair works should be informed about at least 6 months in advance (for example larger restoration works). TYS contractors have also agreed to follow this rule regarding information to tenants. But if the situation demands immediate actions (emergency repairs) the repair works will starts immediately even tough there has not been time to inform the tenants. It is also possible for a tenant to agree, if the times for the repair works in the apartment that have been announced in advance do not fit, with TYS on a specific time for repair works in the apartment.
When a tenant fills out a notice of defect form, the tenant also agrees to that some sort of repair works needs to be done. If you have not filled in that you have pets or any other reason why it is not okay to come in to your apartment with a master key, you as a tenant will not be informed separately what time the repair works will take place. If you would like to agree on a specific time, you can ask for this by writing it in the notice of defect form. However keep in mind that the fault or problem usually can be fixed much faster if the repair workers can enter your apartment without special permission (in this case a specific time).
The landlord also has the right to enter a tenant’s apartment, at a pre-agreed time, to do an apartment inspection. It is important that you without delay inform your landlord about a suitable time for the apartment inspection.
The following methods are used when TYS visits an apartment: First ringing the doorbell/ knocking on the door. This is done both if the master key is going to be used or not. If pets or other reasons for not entering have not been inform about in advance, the person who is going to carry out the task, opens the door. If no one is at home, the repair worker should leave a note saying who has been there, what has been done, why and when. The persons who carry out the tasks have also been instructed to bring their ID-card and, if possible, wear work wear with the company’s name on.