An application for a TYS apartment can be filled in 3 months before the need for an apartment. The application form itself will guide the applicant as it is filled in, e.g. if any mandatory information is missing. Successfully submitted applications will instantly provide the applicant with an automated message from the system, along with instructions on how to set up the tenant’s login credetials. On the tenant pages, the applicant can later edit and complete the application. What happens to the application after this?
Pre-processing of the application – from passive to active in the housing queue
In general, the application will be pre-processed during the next working day, ie the applicant’s personal data, study details, housing need, application scoring etc is checked. If the application is in order, it is entered into housing queue with an active status. If there is something unclear in the application or for example a study certificate is missing, our processors send a message to the applicant (s) and it will stay in queue awaiting further action. TYS applications are pre-processed by a back office team, not a robot or other automated system.
Development of TYS housing queues
TYS receives information about vacant apartments approximately one month in advance, as most of our tenants have a notice period of one calendar month. After receiving a notice of termination of a lease, we communicate the information to our housing inspectors. Our housing inspectors will visit all vacated apartments to check any renovation needs before the apartment is offered to the next tenant.
As we get information about the available apartments, real-time housing queues will be formed for each apartment in our system. Housing queues are mainly based on the scoring system. This is particularly emphasized at the beginning of the semester, when the new and starting students are prioritized and the applications are graded according to the students permanent place of residence. The further away the new student lives, the more application points are awarded. Applications with the same score are organized according to the filing date.
As the applicant can apply for more than one type of apartment / housing and different housing locations by using the same application form, the housing queue situation is continuously changing. For example, when a tenant accepts an offer, he will be removed from the queue for all housing types that he has applied for. In other words, the behavior of one applicant is reflected in several housing queues. At the beginning of the autumn semester there will be around 3 000 applicants and offers are sent out and responded to continuously. The situation is constantly changing, and it is impossible for the processors to give tenants information about their position in the queue.
What can the applicant do to improve the likelihood of getting an apartment?
If the applicant is looking for an apartment to rent immediately, there is a box on our webpage where all vacant / soon to be vacant apartment are listed, there is no queue for these apartments (except in the beginning of the autumn term). Should the applicant be interested in one of the apartments on this list, please contact the rental services as soon as possible.
If the applicant’s only search criteria is e.g. a studio apartment, he/she should be prepared to wait for a vacant apartment for some time. Usually the waiting time for a studio apartment may vary from six months to a year. If you apply for the most popular residential properties, have very specific search criteria, or if there are only a few apartments available, you should be prepared to queue for a longer period of time.
At the beginning of the semesters housing queues may be quite long but they also tend to disappear within a few months as the housing situation calms down.
The applicant is therefore primarily advised to apply for an apartment on time (ie 3 months before the need for housing). The applicant may extend the application period every three months. The applicant is also advised to explore the different housing locations (TYS has 19 residences around Turku, see the apartment introductions) and various types of housing alternatives on our website, please include different alternatives in the application. It is also worth considering whether a two-room apartment or other bigger apartment option would be suitable. If you are new to the city, a shared apartment might be a good idea, as in the best case, good flatmates may become good friends. It is important to remember that your application only applies only to the type of housing and properties indicated on the application form. Our apartments can also be viewed on Instagram #tysasunnot.
New students vs those who have already begun their studies
In the August and September housing queues TYS will prioritise new students. In this case, all vacant apartments are reserved for new students, and usually the longer the move, the more application points you get. Students who have already started their studies should apply for housing that will become vacant on either 1.7. or 1.10. If you are living outside of Turku during the summer, you can for example rent your apartment to a friend (see details). The second option is to apply for housing from the beginning of October, but please note that there are less vacant apartments at that point compared to the beginning of the semester.
The Housing Office is open all summer
TYS customer service can be reached via a wide range of channels (office, phone, email, chat, social media and tenant pages), and we will try to respond to all inquiries by the next working day. However, in times of peak, the response time may be longer – we will try to inform you in advance of possible service time delays.
Most of the entrance exam results will be completed in June. For this reason, most of the August housing offers will be sent out at the end of June and early July. At the end of July, some of the August housing offers may still be out, and the September housing offers are about to be processed. All in all, around 1 200 – 1 500 apartments will be vacant in early autumn, of which a third will be offered to international exchange students, and the rest to new graduate students moving to Turku. Welcome to study in Turku!