Read the most recent tenant newsletter: http://mailchi.mp/06b5a9148a63/tys-newsletter-102017
This week has been national Energy Saving Week. The theme of the Energy Saving Week is to promote rational use of energy and materials, which TYS also strives for in the day-to-day operations. We also try to arrange for our residents to have the best possible recycling opportunities.
Energy efficiency and recycling benefits both residents as well as TYS. We have, for example, in the last year renewed the outdoor lighting of the Student Village so that only LED lights are used. Just on the western side of the Student Village, the electricity savings are equivalent to the consumption of around 20 Student Village apartments per year. Environmental friendliness will also be taken into account in new buildings – more than 600 solar panels will be installed on the roof of Aitiopaikka, which is under construction. These will also generate electricity for the needs of the Student Village.
The residents play an important role in recycling – TYS provides the framework, but the residents are responsible for the actual recycling. In 2016, the recycling rate for all TYS houses was 56%. The recycling rate is the percentage of waste recycled as secondary raw material. The remaining 44% of the waste ended up at the combustion plant to produce electricity and heat.
In our housing satisfaction survey, we received feedback asking for the possibility to recycle plastic waste. We have responded to this wish – plastic collection has started in Ispuri earlier in the autumn. In Haliskylä and Tavasti, separate collection of plastic waste started in October. Separate collection of plastic waste is being phased in to our other locations no later than next year.
By recycling as diversified as possible, the amount of combustible waste can be reduced. Correct sorting is important not only for recycling, but also for avoiding extra costs and for ensuring that the material actually is recycled. Incorrectly sorted waste can not be directly recycled, leading to additional costs. Discarded furniture, home electronics and other goods other than conventional waste can also cause unnecessary costs in the form of additional visits. For example, home appliance stores often recycle home electronics without additional charges.
Heating charges account for a significant part of TYS’s annual costs (2016: 15.7%). In our renovated housing units, we are able to follow the temperature of homes by means of house automation, which makes it possible for us to adjust the temperatures more efficiently. In September-October, we installed two heat and air humidity gauges in two of the houses in the Student Village. These aim to optimize and balance the heating of houses and ensure home comfort. Apartment-specific meters will be added step by step in the future.
Aitiopaikka’s construction works have advanced rapidly up to the four apartment floors of the first set of buildings and their interior construction has started. Next week this part of the buildings will almost already reach its highest. Also, the flower shape of the buildings will become more obvious (see picture below). Construction works are moving forward according to plan and the construction is expected to be finished by the end of the year 2018.
Effects of the construction site on the residents of the area
The piling works, which cause noise, will be finished within a month. The demolition of a former daycare building may also be causing mild disturbance, but as it can be seen from the picture, there is not much left of the building and these particular works will be finished within a few weeks.
There is some construction-related traffic around the area, therefore we would like to remind the residents to stay alert while moving around and that it is strictly forbidden to enter the construction site.
Completion of the construction
Aitiopaikka’s residential site will include altogether 255 apartments, which will be mainly small, approximately 30m2 studios and a few bigger two-room apartments. The first set of buildings of the site is estimated to be ready during fall 2018 and the applying process will open 3 months before, i.e. summer 2018. We will provide more information about the process closer to the opening date.
The contractor, YIT Rakennus Oy, will inform the residents of the area about the progress of the construction. In addition, TYS will also inform about the progress of the site. Further information about the project from the TYS’ Real Estate Division: Ismo Aaltonen, Head of Real Estate +358 2 2750 241
Read the most recent tenant newsletter 9/2017: http://mailchi.mp/877baa8f3fba/tys-newsletter-92017
The Student Village Foundation of Turku (TYS) conducted its spring customer satisfaction survey in April-May. There were as many as 2,022 responses, which exceeded last year’s number by more than 600. The increased respondent number probably results from the new questionnaire system that made it possible to create a more respondent-friendly questionnaire. The response rate for the survey was 32.73%. Many thanks to all the respondents. The movie ticket and goody bag winners have been contacted personally.
The respondents felt that the customer service had improved compared to the previous year. The problem is that the perceived customer-friendliness of the service and the customers’ responses depend on who they are dealing with. The selection of residents also attracted negative emotions and sharp comments, and some of the respondents felt that the service received via email was slow. These development needs have been taken into consideration in customer service and are being addressed this autumn, for example, at the launch of TYS’ service promise.
Customers were mostly satisfied with the opening hours of the office. The clearest wish was that the office should be open longer on other days, not just the moving day. TYS will consider service times during the autumn, and this aspiration of the residents will be taken into consideration in the decision making.
The customer service language skills were generally found satisfactory. Phone service received the lowest rating from all customer service channels. There were problems with the technical implementation of the telephone service and the calls were often congested. The telephone service has been improved by the introduction of a call-back service and chat.
According to the respondents, TYS’ revised website is better than the previous websites. The lack of responsiveness of the pages drew the most criticisms, and various sections of the mobile pages were altered based on the feedback. The content of the resident newsletter was welcomed, but its distribution channel drew criticism. TYS learned the lessons from the feedback and from the beginning of September the resident bulletin was delivered to residents via a new external newsletter module.
Most of the respondents felt that they had received enough information about repairs to their apartment or home in sufficient time. Problems have mainly been in relation to the distribution channel of the newsletter, and investigative work has been initiated. The respondents reported that there isn’t sufficient information available on repairs undertaken on neighbouring apartments. Also, information was needed about the work carried out in the outlying areas and neighbouring buildings – although some respondents felt there was too much so-called “unnecessary information”. Additionally, detailed advance information on the house and/or apartment specific execution time and duration was required. Unfortunately, TYS’ current resident management system does not allow for more property information with the existing human resources.
Almost everyone used the resident pages of Tampuur. The biggest problem with the TYSBooking reservation system was the fact that it takes several clicks to access the TYSBooking system. This question was already addressed before the questionnaire was sent off and nowadays it is possible to switch to the booking system from the resident pages’ home page. Feedback was also received on the bug report problem, which will be investigated and attempts will be made to make the bug report more customer-friendly. The third highlighted issue was the need to get the door codes to appear on the resident pages. This matter is also being looked at and the door codes should be available to residents by the end of this year.
Housing maintenance and repairs
The respondents were asked to assess the condition of their own apartments on a scale of 1-5, with 5 being excellent. The average response rate was 3.89 (3.78 in 2016) and 70.6% (64.6% in 2016) had chosen the option 4-5. The lowest estimate of the condition of the apartment was given by the respondents of Aamurusko and the most satisfied were the inhabitants of Tavasti. Wallpapering and painting of the apartments attracted particularly positive feedback. Negative feedback was given to worn and old-fashioned plastic floor coverings.
The respondents were relatively satisfied with the condition and maintenance of outdoor areas. The respondents in Henrik and Tavasti were most satisfied. Like in last year’s survey, the main criticism was targeted at the cleaning of staircases, saunas and laundry rooms.
Waste management was also considered to work relatively well and residents’ development proposals were considered in the negotiations with the service provider. Only half of the respondents said they recycled bio-waste. The lowest recyclers of bio-waste were Yo houses, Kotivalo and Ikituuri. Waste collection points for plastics were needed for several housing projects. They have already arrived at Tavasti and Ispuri and they are coming to Haliskylä.
Rent and billing
At scale 1 (expensive) to 5 (inexpensive), the price level of TYS’ houses was estimated at 3.55 by the respondents to the survey. Based on the free feedback provided, about half of the respondents felt that rent for TYS’ housing is cheap or at least reasonable.
78% of respondents would like water and electricity to continue to be included in the rent. Free feedback showed that for many respondents, the inclusion of electricity, water and internet in the rent was one of the major reasons to live in a TYS-owned property, where the monthly housing costs are foreseeable. The environmental aspect also emerged in the responses, with consumption-based billing considered to curb consumption. Several respondents mentioned that it would be a good idea to let people observe their own consumption, even if no steps are taken to introduce separate billing straight away.
Respondents were asked how the monies allocated for tenant activities should be used. Most respondents believed that the best way would be to allow the resident committee to decide on the use of the monies to a certain degree, and TYS would also be able to implement larger apartment-specific purchases. The respondents seemed to welcome organised activities as a rule, and new innovations were not found in the material. The feedback on residential activity has been passed on to the residential committees’ advisory board.
General review of TYS
Respondents gave TYS an overall rating of 4.02 (3.95 in 2016) and 97.3% of respondents were willing to recommend TYS’ apartment to a friend (96.7 in 2016). When asked about development ideas, the respondents especially hoped-for improvements in the sound insulation of homes, the removal of scrap bicycles from cycle racks, free laundry facilities, and better cleaning of homes during removal. The occasional failure of the Kyläverkko internet service also received negative feedback. Even more than usual, there were also excellent innovative ideas for development, such as the idea of a future workshop for residents, the flexible integration of new premises into student and business activities, and a permanent idea-based service to be set up on the website, where ideas could be dropped.
At this juncture, it is good for us to start developing TYS’ activities for the next academic year!
Welcome to follow TYS’s new tenant blogs. Sonja, Felix and Michel are our new bloggers this semester. Tenant blogs are meant to inform about current housing issues, student life, and studying in Turku from a resident’s point of view.
You can follow the blogs on TYS’s website, via the Bloglovin app and on social media. Blog postings can also be commented on and you may also suggest interesting topics. Welcome to follow the blogs!
Sonja: Tarinoita Yo-kylän kolmiosta
The name of Sonja’s blog is Tarinoita Yo-kylän kolmiosta (stories from a three-room apartment in the Student Village), and she writes her blog in Finnish. Sonja is a future midwife who writes about her life in the midst of studies, work and parenting. The blog may contain ecological thinking and cats.
”Sonja, 26 vuotta. Yksi lapsi, kolme kissaa. Menossa tutkinnot kolme ja neljä. Opintoja takana seitsemän vuotta ja edessä vielä puoli vuotta. Turun Ylioppilaskyläsäätiön asuntoja asuttuna aikuisiällä kolme, lapsena kaksi.”
Read Sonja’s blog presentation here: https://www.tys.fi/kurkistus-katiloopiskelijan-arkeen/
Felix: Åbo 365
Felix’s blog is called Åbo 365 and he writes a blog in Swedish. Felix studies law and psychology at Åbo Akademi and is moving back to the Student Village, because Felix spent last year studying abroad. He is actively involved in student- and cultural life, and writes about his student life experiences.
”Hej, jag heter Felix von Renteln, är 24 år gammal och läser kurser i rättsvetenskaper och psykologi vid Åbo Akademi. I Åbo bor jag i Studentbyn hos Studentbystiftelsen. Som en livsnjutare tycker jag om god mat, idrott, resande, studieliv och kultur i lämplig balans.”
Read Felix’ blog presentation here: https://www.tys.fi/hej-och-valkommen-till-bloggen-abo-365/
Michel: Turku Medley
The name of Michel’s blog is Turku Medley and he writes a blog in English from an international student’s point of view. Michel is a Canadian student who has previously studied in Turku as an exchange student and is back here to complete his Master’s Degree. Michel also serves as a student ambassador for Western Finland.
”Living in Finland for more than three years, Michel is a Canadian student who is now completing his master’s degree in ÅAU. His interests are quite diversified and include ice hockey, history, fishing, as well as many other things. He is also a member of the student ambassador network of South-West Finland.”
Read Michel’s blog presentation here: https://www.tys.fi/turku-medley-blog-presentation/
About the architectural competitions
The Student Village Foundation of Turku (TYS) has held architectural competitions for two new student housing locations (the Tyyssija and Kylänkulma locations). The locations are two separate blocks that will be located in the area of the Student Village, the largest single student housing area in Finland (see the approximate picture below). The Tyyssija block will be located on the lot of the current TYS office building (address: Inspehtorinkatu 4, 20540 Turku) on the west side of the Student Village, and the Kylänkulma block will be located by the Halistenkoski rapids, on the east side of the Student Village (address: Kuraattorinpolku 7–9, 20540 Turku).
The competitions were held to find distinctive, high-quality urban designs that would also complement their environment. Both housing locations will mainly have small student apartments, sized under 30 square meters. The apartments in the locations will be implemented as reasonably priced apartments funded by The Housing Finance and Development Centre of Finland, and the designs were expected to be high-quality when it comes to technical, energy and life cycle economy. The construction schedules for the locations are planned to proceed concurrently, and the construction is estimated to finish in autumn 2020 (for Tyyssija) and autumn 2020 (for Kylänkulma), which will bring approximately 550 new student apartments to Turku.
The Tyyssija location
The new Tyyssija housing location will be located on the lot of the current Housing Office. The purpose of the location is to create a clear functional center, a “heart”, for the Student Village, and thus strengthen the identity and individuality of the Student Village, and also create a part of the new campus area. In addition, the Tyyssija location aims to improve and modernize the student housing services, support communality and multiculturality, and make students’ everyday life easier.
The winner of the architectural competition for Tyyssija was the entry named “Emo”. It is designed by Pekka Mäki, Rauno Lehtinen, and Jani Vahala from SIGGE Architects. The jury thought the placing of the distinctive and innovative building on the site was an interesting and fresh solution. The design differs from the surrounding urban structure, and the atypical architectural modeling is used to emphasise the building’s status as the landmark building of the area.
The oval-shaped building is placed centrally on the lot, forming a clear, large clearing in the courtyard. The ground-level shopping and restaurant area, which is made of glass and opens to both directions, makes the area livelier. The building will be heated with ground heat, and there are plans to place solar panels on the green roof.
The housing location is estimated to have 200 new student apartments and some common areas (such as laundry rooms, saunas, storage spaces, and common indoor and outdoor spaces). The location will also include various service areas, such as the TYS office, a restaurant/café, a grocery store and other commercial areas (for example, a gym for students). The estimated cost of the construction project is 35 million euros, and the construction is planned to take place 2018–2020.
The Kylänkulma location
The Kylänkulma student housing block is located by the Halistenkoski rapids, and it will be the new eastern edge of the Student Village. The area is right by the Aurajoki riverbank, and the protected Uhrimäki historical site is also next to the area. The old maintenance and daycare buildings located currently in the area will be demolished, and the new buildings will have new student apartments and services that support student housing. The new housing location is intended to be a distinctive, reasonably-priced, high-quality, and comfortable entity.
The winner of the architectural competition for Kylänkulma was the entry named “Kaupunkipuistossa”. It is designed by Selina Anttinen and Vesa Oiva from Anttinen Oiva Architects. The jury thought the designs were innovative and recognizable and would complement the eastern corner of the Student Village horizontally. The jury stated that the modeling and the facade of the buildings were calm, sophisticated, and harmonic. The clear balcony zone also makes the buildings rhythmic.
The location will have approximately 350 student apartments. The buildings will also have common areas (such as laundry rooms, saunas, storage spaces, and common indoor and outdoor spaces) and various service areas, such as a café. The common yard of the location is envisioned as a green park that includes various functional areas such as barbecue areas, outdoor exercise points and areas for get-togethers. The estimated cost of the construction project is 45 million euros, and the construction is planned to start in 2019 and finish in autumn 2021.
Ismo Aaltonen Kalervo Haverinen
The Student Village Foundation of Turku The Student Village Foundation of Turku
Real Estate Manager Managing Director
+358 40 587 7671 +358 50 331 6914
Autumn opening hours at the Housing Office
The Housing Office is open in August: Mon-Fri 9.00-16.00
and starting from September Mon-Thurs 9.00-16.00 and Fri 9.00-15.00
Extended opening hours the first working day each month from 9.00-18.00.
Checklist for new residents
Welcome to TYS! Follow this link to read the checklist for new residents: link
The Housing Office hands out “housewarming” gift bags when signing a new contract, read more here and pick up your bag.
The progress of Aitiopaikka building site
The building work has progressed according to schedule during the summer, read more here.
Please make sure that your email address and telephone number are up to date in your tenant information. If your TYS emails constantly end up in your spam box, please mark TYS as a safe contact in your email settings, so that you will receive all your important information concerning your stay/apartment in time.
Housing and periodic inspections of the housing/buildings are carried out in the different housing locations. Before the inspection, residents will receive an email notification. The inspection will focus on the condition of the apartments, therefore there is no need for the resident to be present during the inspection. The inspector will use his own universal key (should you have pets or anything else preventing the inspection to be carried out, you will find information about how to proceed in the email). The inspections are carried out by Contro Oy on behalf of TYS.
Installation of washing machines
Please observe that a washing machine or dishwasher can only be installed in the apartment if the apartment is equipped with necessary connections for these appliances. If you are not sure if you have the necessary connections, please contact the service department (firstname.lastname@example.org). Any repair costs incurred by incorrectly installed machines and possible water damage will be charged to the occupant. Please also note the proper places for the machines; the washing machine in the bathroom and the dishwasher in the kitchen in the places reserved for them. For example, a washing machine can not be placed in the entrance hall of the apartment because of water damage risk.
For more information and video links click here: https://www.tys.fi/en/news/maintenance-man-part-1-installing-plugging-dishwashers/
We are looking for new tenant bloggers
Do you have a way with words and would you be interested in working as a TYS tenant blogger this semester. The resident bloggers will share their own perspectives on housing, studying and student life. TYS provides a ready platform and will pay a small fee for your contribution. If you are interested, please send a short application by the 25 of August 2017 to: email@example.com.
TYS is present at the Study in Turku fair
TYS will participate in the Study in Turku fair which will be held on August 31 2017, between 10.00-16.00 in the ICT building. At the fair we will be give out “housewarming” bags. Welcome to the fair!
As the autumn term begins, TYS has the largest number of new residents arriving. To make things as easy as possible for everyone, we have gathered a few things to remember when moving into a new home.
Before moving in
• Pay your security deposit, possible office fees and the rent by the due date.
Learn more about payments: link
• Sign your rental agreement electronically or at the office, and submit your personal information to Kela. Read more: link
• Retrieving keys: link
• Planning your move (you will find the floor plan for your apartment here: link)
Please note that the Housing Office is usually very busy in the last weeks of August. Please allow for plenty of time when you visit the office.
When moving in to a new apartment
• Fill out your apartment form on the tenant pages and report any faults/problems that need to be fixed via notice of defects form.
• Take home insurance and get/check the condition of your fire alarm. More information: link
• Make an notification of change of address and place a sticker with your name on your front door (stickers can be obtained from the Housing Office)
• Save the number for our service dejour on your phone: 020 515 9268. The door service operates outside our office hours in evenings and at the weekends. More information: link
• Download the TYS mobile application for sauna and laundry reservations (reservations can also be accessed via the tenant pages). Storage and parking space reservations through the tenant pages.
• When moving, please also consider your new neighbours. For example, loud home furnishing/assembly of furniture late at night is not recommended. Also, please do not block the rescue roads with your moving car or load.
Read more about moving it: here
For more housing information, please visit TYS website, information about your own agreement/payment information is found on the tenant pages, and up-to-date information is found on TYS Facebook pages, Instagram and resident blogs.
Welcome to TYS!
The construction work of Aitiopaikka have advanced during the summer well on schedule. Foundation work has been carried out in the summer and in parts of the construction site the work has already advanced to assembling the element parts of the framework. The construction is in other words advancing as scheduled and the housing units are estimated to be completed towards the end of 2018.
On the effects of the construction site to the residents in the area
The pilework that already started previously during the spring will be continued during August. The pilework will unfortunately cause some noise problems for the residents in the area, we apologise already in advance on the disturbance that will be caused. The pilework is estimated to be completed in roughly a months time.
We’d like to remind the residents in the area to stay alert while moving in the area as there will be some construction site traffic, and to remind that entering the construction site is strictly forbidden.
On completion of the site
The housing unit will become a four-pointed, round-angled structure in which the centre of the residential buildings creates a peaceful courtyard. The unit will utilise energy efficient solutions, in particular energy will be collected through the solar panels that will be mounted on the roof.
In total, 255 apartments are being completed to Aitiopaikka housing units and the apartments will be mainly small, about 30 square meter one-room flats, as well as some bigger two-room flats. The estimated time of completion of the unit is the autumn term of 2018 and the housing applications will open 3 months before that, i.e. around the summer of 2018. We will inform further about the housing applications later on.
Building contractor, YIT Rakennus Oy, will inform the residents of the area for their part as the construction work advances. Additionally, TYS will follow the advancements on the project in their communication. More information: TYS real estate department: Ismo Aaltonen, real estate manager +358 2 2750 241