When your lease starts on the first day of the month, you can pick up the key earliest on the first working day of that month after midday (according to the Finnish rental law and the previous tenant has time until this to return the key) from the Housing Office (address: Inspehtorinkatu 14). The key is available only during office hours, not on evenings, weekends or public holidays.
If you are arriving later than in the beginning of the month then you can pick up the key after your arrival (during office hours). If you are arriving outside office hours, you can ask your student tutor from your arrival university to pick up the key in advance for you (if the key is already available and you have done the deposit payment). Please contact your arrival university to find out who’s going to be your tutor and the tutor will contact TYS for possible early key request (remember to tell your tutor your apartment’s address).
Please note that the time when you pick up the key does not affect on the rent, the rent is paid for the full semester.
If you lock yourself out, you can borrow a spare key the TYS Housing Office during the office hours. At all other times the maintenance company ISS takes care of opening doors (tel. +358 20 515 9268). This service is chargeable (charged by ISS and the charge is around 52€) and a tenant must be able to prove his/hers identity with an official identification, for example a passport.
If you loose your key, please contact the Housing Ofiice immediately. See more about keys here.
When moving in a new apartment every tenant must fill in an apartment form in the Tenant Pages. See here for more information. Apartment form is really important to fill in, since this document is checked when we return the deposit payment after moving out. If you notice that something is not working in your apartment when checking the condition or later on during your stay, please fill in the notice of defects form at the Tenant Pages.
Please remember also to visit the Housing Office after your arrival for signing your lease. From our website you can find more information concerning living in TYS.
Hope you enjoy staying in TYS apartments and welcome to Turku!