Ensure that all the personal and contact information you have submitted to TYS are up to date. You can check and edit your information in the Personal information section of the tenant pages. In particular, keeping your email address up to date is very important, as the majority of TYS communication with tenants and invoicing information goes to the email address you have given us.
The password for the tenant pages can be conveniently changed on the Personal information page. If you receive credentials for the tenant pages via email, do not forget to immediately change your password on your first visit for security reasons. And please keep your password safe at all times! If you have lost your password, use the Password is lost link on the login page of the tenant pages to get a new one sent to you.