You can find all your TYS invoices on the tenant pages: rental invoices and possible additional invoices (for example, payments for lost keys or transfer charges for an internal transfer).
You can also find your payment history as a summary (in Payments) and your current balance. Please note that payment information and balances are updated on the tenant pages with some delay.
Rental invoices for the whole year are sent using consolidated invoicing via email at the start of your tenancy, and each year before turn of the year. If you cannot find this consolidated invoice in your email, you can always locate it on your own tenant pages (click Print rental invoice, the invoice is in PDF format).
For more information about invoicing, use the messaging system on the tenant pages or contact us via email: firstname.lastname@example.org.
Bank account information for returning deposits
In the Payment top menu, you can find the Deposit return sub-page where you can provide your bank account information for returning your deposit when moving out (see picture below).
The deposit payment is returned to the bank account around 4 to 6 weeks after the contract has ended (in international money transfers 6 weeks) if all obligations are met. If the account number is missing or the information is inadequate it’s not possible to make the money transfer. In these cases the tenants need to contact TYS for providing the correct information: email@example.com.
Your bank account information needs to be in an IBAN format and we need the BIC code also (usually all European accounts have these). If you don’t have an account with IBAN information (usually concerning non-European bank accounts), then you need to inform the bank account number and the name of the account owner and the home address of this person, and also the name of the bank and the address of the bank and SWIFT code. If you have questions related to your account’s information, please contact your bank for getting the right information. This information has to provided by the tenant to TYS.