Thanks to participating Day @ Work event organized by Turku Chamber of Commerce, I had a chance to visit TYS workplace during the whole day of 20th December. The aim of this event was to introduce the foreign students to Finnish business culture and ways of working. Also vice versa, student can tell about his/her home country, cultures and customs in their own language. Literally, joining and meeting TYS’s staffs for one day gave me learning experience that went beyond my expectation.
The working environment in TYS was really nice and enjoyable when their staffs had a breakfast together every morning or when they organized a baby photo guess game for Christmas time. After being introduced to each specific department in TYS and how they operate, I spent most of time in Customer Service department.
Beforehand, as a resident in Student Village, I also sometimes met their customer service employees to discuss about issues regarding to housing services, but haven’t known how they actually work behind the counter. Therefore, at that day, observing and talking with these two customer advisors Sanna and Tiina opened my eyes a lot to understand how their operation is centralized in one housing software, how rental and housing cultures differ from one country to the others and the most difficult issues they can encounter when dealing with customers. They also explained to me from the smallest thing in a very caring way such as how residential keys are programmed and the process after a resident return their apartment to TYS.
After having lunch with Tiina and the other staffs, Ms. Pirjo – Manager of Housing Affairs drove me to visit some housing locations of TYS. It was the most interesting part of day because I had a chance to know more their housing locations apart from Student Village. Surprisingly, there are too many popular ones belonged to TYS than I thought before. Coming back to TYS office, I had a mini presentation in front of their staffs to tell more about my home country (Vietnam) and compare Vietnamese working culture to Finnish one which was believed really useful, but funny to know.
To conclude the working day, Ms. Pirjo gave me more insightful information and statistics about TYS growth during many years through her detailed presentation. Again, I started to learn how a housing company works in general and got to know how transparent and well-organized TYS company is operated. Most importantly, they did treat a guest as me in a very welcoming and professional manner, which made me grateful and as well enabled me debunk the myth that Finnish people are really distant and cold.